Outlook Fix Godaddy Email Server Not Being Found

Table of Contents

The Issue

When adding a GoDaddy or Exchange account to outlook, sometimes you'll get this error when outlook attempts to automatically add the email: "Something went wrong and outlook couldn't setup your account".

Possible Cause

Exchange uses an auto discover service to download configuration settings for setting up the email. Outlook grabs the domain from your email and constructs a URL that looks a little something like this.

https://autodiscover.example.com/autodiscover/autodiscover.xml

The server should respond back with email configuration data in that XML file. At that point you'll get a GoDaddy login window (OATH2.0) and can add your account. Sometimes it fucks up and Outlook isn't able to retrieve the email server configurations from that address. It then fallsback on the last known good autodiscover address and fails too.

Solution

I don't know why this works, but if you add this registry key that tells Outlook to not use a fall back autodiscover URL, the issue is resolved. Maybe Outlook is defaulting to using the last known url by default? Who knows!

Key: HKEY_CURRENT_USER:\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover
NAME: ExcludeLastKnownGoodUrl 
VALUE: 1